Student Ombuds Office Staff
Tricia joined BUSU as its Interim Ombuds in March 2019. Her expertise in the area of conflict resolution is supported by a Bachelor of Applied Arts in Paralegal Studies, a Post-Graduate Certificate in Alternative Dispute Resolution, a Master of Arts in Conflict Analysis and Management and she is pursuing a Master of Laws in Leadership. She acquired certified training to properly handle issues concerning bullying, at-risk youth, safe schools awareness as an extension of her post-graduate studies and Psychological First-Aid training during her time at the United Nations Office of the Ombudsman and Mediation Services. She also obtained certification on workplace conflict assessment and management for unionized and non-unionized workplaces through the Workplace Fairness Institute and has the Lean White Belt (Public Sector) Certification to assess the quality and process design of large organizations. In addition, she obtained the Qualified Mediator designation from the ADR Institute of Ontario.
What is an Ombudsperson?
“The Ombudsperson is a neutral party who advocates for fair policies, procedures, practices and decision-making on campus. We are a safe space to voice concerns and gather information on available options as we are not required to notify University administrators, being an informal channel of resolution.”
The Ombudsperson Will:
- Listen and help to analyze the problem or complaint;
- Identify and explain relevant policies and procedures;
- Provide understanding of the University system;
- Help to define and evaluate options;
- Manage conflicts;
- Discuss productive ways to communicate; and
- Help you resolve problems informally.
The Ombudsperson May:
- Inquire about a problem, complaint, or concern;
- Mediate conflicts;
- Begin discussions with other people or departments involved (only with your permission);
- Make referrals to other campus and community resources; and
- Recommend changes in University policies or procedures.
|Academic Misconduct Charge/Appeal||Academic Misconduct Charge/Appeal|
|Grade/Evaluation Concerns||Involuntary Withdrawal|
|Supervisory/Committee Concerns||Help navigating University Policies and Procedures|
|Involuntary Withdrawal||Help interpreting Academic Decisions and Outcomes|
|Conflict Coaching||Help writing formal letters and communicating to University Staff.|